Is it easy to obtain a refund if a company does not comply? Hardly ever, you must prepare your claim
Several companies offer consumers a "satisfied or money back" guarantee when they sell a product or service, but in other cases, how can you get a refund if a company fails to comply? Even if there is no "satisfied or money back" clause, the consumer still has rights. However, these companies often fail to deliver what they promise, making it necessary to demand a refund process. In many cases, you will need a lawyer who is an expert in these matters, because the companies will not make it easy for you to get your money back.
What is the first thing to do to get a refund if a company fails to comply?
You should try to collect as much information as possible about the company from the beginning. Retrieve all the emails you exchanged, conversations on WhatsApp, Messenger, on any digital platform where you interacted. Look for any printed or digital receipts you received for your purchase.
Once you have everything well organized, try to contact the company's customer service team. This is important because if they do not resolve your claim, you have another element in your favor in the claim process.
To continue with the request it is important that you have the email where you request the company to return the money in your favor. In general, companies usually establish a period of 7 to 10 business days to refund the money. These companies will always reply that the refund will be made through the same method by which you originally paid the funds. It may have been a bank transfer, a credit card payment or even a cryptocurrency transfer.
Once all this is done, you are faced with two possible scenarios. The first is the worst case scenario. The company you bought a product or service from or invested money in is not a legitimate entity. It is a fraud. In these situations, never share any identity documents or your credit card number. You can have a specialized attorney do the due diligence process to thoroughly investigate the company and establish this.
The other scenario is more favorable. You are dealing with a legitimate company, but for whatever reason, they have not fulfilled the agreement and have not refunded your money. In this case, you should send an email to the company complaining about the non-compliance. You can also announce in that email that, if they do not comply, you will take further legal action.
The refund application process can be lengthy. Because of the time and the amount of paperwork that needs to be submitted for a refund if the company fails to comply, many people prefer to give up. However, when significant amounts of money are at stake, of course the claim will be pursued
In this scenario, the role of the lawyer specialized in reimbursement claims will be essential. These professionals can guide you through the whole process. They know the steps to follow to force the companies to refund the money. In fact, most of them will only charge a percentage if they manage to win the case. This makes the situation favorable for you. In most cases, a letter from the lawyer will settle your dispute to get your refund if the company fails to comply.